OasisLMS

Duration: 28 minutes Learning objectives: Understanding the changes in customer buying habits and how to align with sales channel activity

Sales Leadership & Management Professionals Head of Sales Sales Director Account Director

English-speaking UK and International

As we enter a world where communication with our customers and buyers constantly changes, making sure we engage with them through the correct channels can present some challenges. How specifically have things changed? What do our customers expect of us in the new digital landscape? What do we need to do to meet the ever-changing market demands?

· How customer buying habits have evolved · What customers expect of us in a digital and ‘omnichannel’ world · What we can do to meet the changing market demands

CPD Points: One

Chris Steed – Customer Sales Manager, E.ON Chris is an accomplished, highly successful and innovative C-Level Business Leader with an outstanding record of achieving increased revenue and sustainable profit growth across various environments including Energy, Publishing, Utilities, Automotive and Financial Services. He is substantially well versed in leading multi-disciplined teams across Sales, Customer Retention, Strategic Account Management, Customer Service and Digital Operations; and is uniquely adept at implementing the controls and operational infrastructures to provide a customer-centric partnership with key teams and their leaders.