This guide covers both the ISP member platform and the learning platform. If you can’t find what you’re looking for, contact us at membershipservices@the-isp.org

How do I reset my password?

On the login page, click Forgot password and enter the email address associated with your ISP account. You will receive a reset link within a few minutes. If you do not receive it, check your junk folder or contact us at membershipservices@the-isp.org

I cannot log in. What should I do?

Try resetting your password first using the Forgot password link on the login page. If that does not resolve it, contact us at membershipservices@the-isp.org and we will get you back in as quickly as possible.

How do I update my profile and contact details

Log in to the member platform and go to My Profile. From there you can update your name, email address, job title, employer and any other details. Please keep your profile up to date so we can make sure the right content and communications reach you.

How do I renew my membership?

You will receive an automated reminder before your renewal date. You can also renew at any time by logging in and going to My Membership. Select Renew and follow the steps to complete payment. The process takes just a few minutes.

How do I pay my membership fee? What payment methods are accepted?
We accept card payments (Visa and Mastercard). You can set up or manage your payment method by logging in and going to My Membership, then Billing. All payments are processed securely through Stripe and are PCI compliant.

I am a corporate member. How do I add or manage team members?
Log in to your corporate admin account and go to My Organisation. From here you can add new team members, view their membership status, and manage your team’s account. If you need help setting up your corporate account for the first time, contact us at membershipservices@the-isp.org

I am a corporate admin. Where do I see my team’s CPD and membership status?
Log in to your corporate admin account and go to the Team Dashboard. This gives you a real-time view of each team member’s membership status, CPD progress and learning activity. No need to contact ISP for updates.

Where do I find my learning content?

Your learning content sits in the learning platform. You can access this by visiting the learning platform at https://learn.the-isp.org where all your content, learning plans and CPD records reside. Alternatively, you can gain access from the member platform by clicking CPD, and then 'Head HERE to access your personal CPD dashboard'.

Will my CPD points be saved on the new platform?

Yes, although there may be a slight delay in your recent CPD activity whilst it's transferred over to the new platform.

How do I pick up where I left off on a course?

Log in to the learning platform and go to My Courses. Any courses you have started will appear here with your progress saved. Simply click on the course to continue from where you left off.

How is my CPD progress tracked?
The learning platform automatically records your completed content and time spent learning. Your CPD progress is visible under ‘CPD’.

How do I find content relevant to my level or role?
You can browse by topic or use the search function to find specific content.

How do I download the app?

Search for ISP Members in the App Store or Google Play Store. Once downloaded, log in with the same credentials you use on the desktop platform.

How do I turn on push notifications?

When you first open the app, you will be asked whether to allow notifications. If you skipped this, go to your phone’s Settings, find the ISP Members app, and turn notifications on from there. Push notifications will remind you about upcoming events, webinars and learning milestones.

How do I register for an event?

Log in to the member platform and go to Events in the left-hand menu. Browse upcoming events and click Register on any you would like to attend. You will receive a confirmation email once your registration is complete.

Where do I find events I have already registered for?

Still on the member platform under Events, all your registered events will be listed there, along with joining links and any relevant resources.

How do I join an event I've registered for?

Select the event under the Events tab on the member platform, and hit 'Click to Join Event'.

How do I pay for a course or event?

ISP members can attend unlimited events at no charge. If paying for a course, such as the Sales Ethics Exam, you will be prompted to complete payment before beginning. We accept online payments. All payments are handled securely through Stripe.

I have not received a confirmation email after registering or paying. What should I do?

Please check your junk or spam folder first. If the confirmation is not there, contact us at membershipservices@the-isp.org with your name and the event or course you registered for and we will look into it promptly.

I am an apprentice. How do I activate my membership?

You will receive an email from ISP as soon as your training organisation registers you. Follow the link in the email to activate your membership and set your password. If you have not received anything after a few days, contact us at membershipservices@the-isp.org

Where do I access my learning content as an apprentice?

Once your membership is activated, you can access all your learning content through the Learning Platform. Log in and select ‘Catalog’ to get started.

How do I track my progress?

The learning platform automatically records your completed content and time spent learning. Your CPD progress is visible under ‘CPD’.

Where do I manage my ATO accreditation renewal?

Log in to your ATO admin account and go to Accreditation. Your renewal date will be clearly visible, along with any actions required. As your renewal date approaches, you will receive automated reminders.

I cannot find what I am looking for. Who do I contact?

Contact our membership services team at membershipservices@the-isp.org and we will aim to respond to all queries as soon as possible.

How do I report a technical issue?

If you experience a technical problem with the platform, please email membershipservices@the-isp.org with as much detail as possible, including what you were trying to do, what happened and, if you can, a screenshot. This helps us resolve things as quickly as possible.