OasisLMS

Duration 58 minutes: As a result of joining this event, the participant will know how to recognise the underlying cause of their customers' objections which will enable them to handle them effectively and use them as steps towards a successful sale.

All front-line salespeople

UK and International

Approaches for converting customer objections into opportunities to increase sales and build stronger customer relationships. Every salesperson knows that customer objections are a natural part of the of the sales process. This webinar will explore how the most successful salespeople do not see them as a barrier to the sale, but as stepping stones towards success. It will share tools to effectively pre-empt, manage and answer customers’ concerns to help the customer feel good about their purchasing decision and to build deeper trust and greater loyalty between salespeople and their customers.

How good preparation and questioning will help minimise the number of objections a client raises. How to pre-empt customer objections, turning stumbling blocks into stepping stones. Proven techniques for effectively handling customer objections and using them to move closer to agreement.

CPD Points: Two (when attending live) or one (watching the recording)

Patrick Joiner FF.ISP, sales consultant, trainer and coach Patrick Joiner is an experienced salesperson and sales manager and for more than 20 years has been working as a sales consultant, trainer and coach. He has supported thousands of salespeople in more than 20 countries develop the skills and knowledge to deliver a great sales experience to their customers and to sell better, sell more and earn more!