OasisLMS

Duration: 55 mins Learning objective: As a result of joining this event, the participant will know how to make QBRs a growth opportunity which will enable them to increase their revenue year on year.

Sales Management & Leadership Professionals Account Managers & Directors Key Account Managers

UK and International

Client relationships are developed with quarterly business reviews. Industry leaders see these as an opportunity to secure retention and to unlock new sales opportunities, but many companies still underperform here when it matters most leading at best to unsatisfied clients and at worst to losing clients altogether. In this session, CEO Simon Blockley of Guidant Global is joined by James Ward MD of Clientshare to discuss how Guidant effectively use their QBRs to retain and grow contracts. Join Simon and James as they dig into the 3 key ways that quarterly business reviews can directly impact the growth of your revenue.

Understand how to deliver Best in Class QBRs. Learn to avoid the pitfalls of poor QBRs. Discover how QBRs can support the retention and growth of accounts.

CPD Points: One

James Ward FF.ISP, Founder and Managing Director of Clientshare James leads Clientshare, a SaaS tool that helps service providers manage client reviews, get CSAT and NPS scores and provide scorecards on the health of all client relationships. Clientshare is used by some of the world's leading companies including Compass, Xerox and ISS.