Libby and Imogen were part of the first apprentice intake in their Dell department and both now manage NHS/public-sector accounts. The episode details how the apprenticeship drilled in core skills, organisation, time management and especially presentation skills, from client meetings to internal audiences, the fast-paced win-or-learn environment of inside sales, the confidence gained from stepping into full account management, and their advice: ask questions early rather than learning from avoidable mistakes.