OasisLMS

Duration: 35 minutes Learning objectives: Understanding and using emotional intelligence for improved sales performance.

Sales Management & Leadership Professionals Sales professionals

English-speaking UK and International

85% of financial success is down to your EQ – the set of emotional and social skills that are most effective at influencing others. Surprisingly, only 15% is due to technical skills highlighting the crucial role these so-called “soft skills” play in winning your customers’ hearts and minds. In business, people buy people. You need to believe in yourself if you want to convince other people to buy into what you are saying. By developing your self-awareness, social skills, self-management, and ambition, you will unlock your commercial performance and motivate people to say “yes” to your ideas or recommendations. Great salespeople recognise the importance of combining these core EQ skills with their technical expertise and commercial know-how to build strong relationships and deliver compelling selling stories that enable them to stand out from the competition.

How to set yourself up for selling success by using your EQ to develop mutual trust and respect. Harness the power of storytelling to build value in the mind of your customer Draw on your EQ to control and manage the commercial conversation.

CPD Points: One

Nicole Soames –CEO of Diadem Performance Nicole is passionate about developing tailored training programmes based on commercial know-how and Emotional Intelligence principles that deliver real impact in the commercial world. Most of the training courses she attended during her 12 years managing large-scale teams for Unilever and United Biscuits felt like tick-box exercises. As a highly qualified coach and EQ practitioner, she knew that to unlock true commercial confidence you need an individual approach to training and coaching. Since she founded Diadem in 2009, they’ve worked with over 85 clients across the globe, helping 1000s of people become commercial athletes in selling & influencing, account management, marketing, presenting, strategy, coaching and leadership and management.