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Hearing Isn't Listening: How to Make People Feel Heard
(2)
Availability
On-Demand
Cost
£0.00
Credit Offered
1 ISP CPD Credit
In this vlog, a learning and development business partner explores the most overlooked way of connecting with others: truly listening. Hearing and listening are very different things - true listening only happens when the other person feels heard - and the session opens by naming what gets in the way: distractions and multitasking, daydreaming, judging and comparing, and derailing someone's story by making it your own.

The benefits for salespeople are direct: you miss less key information, learn more, anticipate issues earlier, and build the trust that makes customers buy from you again. The heart of the session is six practical steps to becoming a better listener: give non-verbal feedback (eye contact, nodding, facial expression); give short, concise verbal feedback; listen to the big picture rather than getting lost in detail; focus on the speaker with curiosity, not competition; adopt dialogue, not monologue (50% listening, 25% their interests, 25% yours); and take action - follow up afterwards to show the conversation mattered. It closes with two reflection questions on which step you find most challenging and how mastering them would benefit you.
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