OasisLMS

Duration 58 mins: As a result of joining this event you will know how to communicate effectively with a prospect or customer to build a strong and lasting commercial relationship.

sales people, account managers, sales managers/directors, customer care, internal sales teams

UK and International

Building trust with your customers is crucial in any commercial relationship as it forms the foundation for long-term success. Trust is the currency that fosters loyalty, customer satisfaction, and ultimately drives business growth. When customers trust a company they are more likely to engage in repeat purchases, recommend the brand to others, and be forgiving of any occasional mistakes. In this webinar you will learn the key principles, together with some actionable takeaways, to help develop strong relationships with prospects and clients, leading to long-term commercial partnerships founded on trust.

How to build strong rapport with your customers. Effective communication to build trust. The elements of trust.

CPD Points: Two (when attending live) or one (watching the recording)

Martin Hill (MICFM, MAFP), managing director, Sandler Training West Midlands Martin is a Chartered Management Institute qualified commercial leader with more than 35 years of national and international commercial, sales, and people-leadership experience. Martin has worked with some of the world's biggest companies in international fleet management, vehicle leasing and financing. As a chief operations officer, he achieved business growth by building high-performing teams. Martin is a strategic thinker who delivers results by empowering, coaching and supporting others to accomplish their career objectives and personal goals.