OasisLMS

Duration: 50mins - As a result of joining this event the participant will know the key ingredients of outstanding customer experiences which will enable them to significantly improve the customer experiences that they and their business delivers, and improve customer retention, referrals and recommendations.

Anyone who leads a customer-facing team, or has a customer-facing role. (Yes, even the accounts department.) Anyone who wants to make a difference in their business when it comes to creating outstanding customer experiences.

UK and International

Are your customers' expectations getting ever higher? Do they want more for less? Is loyalty much harder to maintain? In most market sectors, customers have huge choice and an abundance of suppliers and the result is businesses have to fight harder and harder to attract, win and keep their customers. The evidence shows that organisations which deliver consistently outstanding customer experiences are the ones that get ahead and stay ahead of their competitors. So, how do they do it? Business expert Andy Hanselman will highlight how these businesses take a Dramaticallyand Demonstrably Different, or 3D approach. They don’t just meet customer expectations - they exceed them and create delighted customers! Andy will highlight how, in these truly customer-focused 3D Businesses, customer delight is an integral part of their competitive advantage and how it can be part of yours too.

Insights into how 3D Businesses create outstanding customer experiences, and how you can too. A chance to identify: The barriers to outstanding customer experiences in your business and how to remove them. The six ingredients of customer delight and how to make them work for you. The steps you need to provide consistently outstanding customer experiences.

CPD Points: Two (when attending live) or one (watching the recording)

Andy Hanselman of Andy Hanselman Consulting Andy Hanselman is a recognised speaker on business competitiveness and differentiation. With over 30 years' experience, he speaks at conferences and events worldwide and has built a strong reputation for his down-to-earth approach offering advice that people can use back in their businesses immediately to improve their competitiveness. By sharing real examples which resonate with the audience, and telling stories they can learn from, he works hard to offer practical, stimulating and fresh ideas.