OasisLMS

Duration 46 minutes: As a result of joining this event the participant will know the key ingredients of creating 'outstanding' customer experiences with 'Authentic Interactions' which will enable them to significantly improve the customer experiences that they and their business delivers, and improve customer retention, referrals and recommendations.

Anyone in a sales role, a customer support team, in fact anyone who deals with customers (yes, even the accounts department - hey this is revolutionary stuff!) and anyone who wants to make a difference in their business when it comes to creating 'outstanding' customer experiences.

UK and International

Are your customers' expectations getting ever higher? Is loyalty much harder to maintain? In most market sectors, customers have huge choice and an abundance of suppliers, and the result is businesses must fight harder and harder to attract, win and keep them. The evidence clearly shows it's those that deliver consistently 'outstanding' personalised customer experiences are the ones that get ahead, and stay ahead, of their competitors. It's about 'taking ownership' and using AIto make it happen - Yes, they are maximising Artificial Intelligence, but it's much more than that – they're combining it with genuine, honest, personalised human 'Authentic Interactions'! Business expert Andy Hanselman will highlight how these 3D Businessestake a Dramatically and Demonstrably Differentapproach. They don't just meet customer expectations - they exceed them and create 'delighted' customers! Andy will highlight how, in these truly customer focussed 3D Businesses, customer 'delight' is an integral part of their competitive advantage and how it can be part of yours too.

Insights into how 3D Businessescreate 'outstanding' customer experiences using 'Authentic Interactions' and the key ingredients to make it happen. The barriers to outstanding customer experiences in your business - and how to remove them. The steps you need to take 'outstanding' 'AI' customer experiences…. consistently!

CPD Points: Two (when attending live) or one (watching the recording)

Andy Hanselman, Andy Hanselman Consulting Andy Hanselman is a recognised speaker on creating outstanding customer experiences. With over 30 years' experience, he speaks at conferences and events worldwide. He has built a strong reputation for his 'down to earth' approach offering no-nonsense 'stuff' that people can actually use back in the business immediately to improve their competitiveness. By sharing 'real' examples that resonate with the audience and telling stories that they can all learn from, he works hard to offer practical, stimulating fresh ideas and no-nonsense 'stuff' people can actually use in their businesses immediately.