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Video Summary
Tim Hughes argues that modern sales must adapt to buyer behavior shaped by social media and digital research. He says this presentation is based on data and psychology, not opinion. Buyers now contact vendors about 70% of the way through their buying journey, so sellers have less time to influence decisions. <br /><br />Hughes defines social selling as using social media to build influence, trust, and relationships that lead to conversations and commercial opportunities. He contrasts this with spammy tactics like broadcasting product brochures or generic posts. His research shows that trained teams using his methodology achieve stronger response rates and more meetings than traditional cold outreach.<br /><br />He emphasizes that LinkedIn and other social platforms are now central to business, with billions of users spending hours there daily. Social presence helps build awareness, trusted-advisor status, talent attraction, employee engagement, and pipeline. A buyer-centric profile and authentic, human content are essential because buyers make quick judgments based on online presence. <br /><br />His core message: salespeople should stop acting like products and start acting like people buyers want to know, trust, and contact.
Keywords
social selling
buyer behavior
LinkedIn
digital research
sales strategy
social media
trust building
buyer-centric profile
commercial opportunities
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