Hearing Isn't Listening: How to Make People Feel Heard-Hearing Isn't Listening: How to Make People Feel Heard

Hearing Isn't Listening: How to Make People Feel Heard

Video Transcription

Video Summary

The speaker explains that true listening is essential for building relationships, trust, and business success. He distinguishes hearing from listening and notes common barriers such as distractions, multitasking, daydreaming, judging, comparing, and hijacking conversations. He then shares six steps to become a better listener: give non-verbal feedback, offer brief verbal feedback, listen for the big picture, focus on the speaker, keep dialogue two-way rather than monologue, and follow up with action. The goal is to make others feel heard, which strengthens rapport and improves communication.

Keywords

active listening

communication skills

relationship building

trust

feedback