The Future Sales Manager - The impact to you and your customers-The-future-sales-manager---The-impact-on-you-and-your-customers

The-future-sales-manager---The-impact-on-you-and-your-customers

Video Transcription

Video Summary

The speaker outlines how the role of operations managers will change by 2030, focusing on three fast-moving areas: technology, the future of work, and evolving customer expectations. Technology such as AI, machine learning, chatbots, and automation will handle many routine tasks, freeing managers to focus on complex, human-centered work. The future manager will need stronger people skills, teamwork, communication, and practical judgment. The speaker also stresses that employee engagement is a major issue: managers may think they are doing well, but only a small fraction of employees feel engaged. Customers are also becoming more demanding, expecting transparency, service-based models, and evidence of ethical sourcing. Overall, future success will depend on adapting skills, creating purpose-driven teams, and using technology strategically while maintaining human connection.

Keywords

operations management

artificial intelligence

future of work

employee engagement

customer expectations

ethical sourcing