SEL4 - Self-Discipline, Resilience & Self-Motivation Part 3 of 4 - Emotional Experience-SEL4---Self-Disc-Resil-Self-Mot-Part-3-of-4-Emotional-Experience

SEL4---Self-Disc-Resil-Self-Mot-Part-3-of-4-Emotional-Experience

Video Transcription

Video Summary

The transcript explains how Cognitive Behavioural Therapy (CBT) can help people understand and manage emotions at work, especially in sales. It highlights key factors: triggers, beliefs, emotions, environment, and action. Emotions may be shaped by physical reactions, habits, and context, but they can also be reinterpreted and changed. Rather than suppress emotions, professionals should prepare for emotionally charged situations, use emotions constructively, and consider the customer’s perspective. Good emotional intelligence helps create trust, handle objections, reduce fear of change, and avoid manipulation while improving communication and outcomes.

Keywords

Cognitive Behavioural Therapy

emotional intelligence

workplace emotions

sales communication

customer perspective