NAW Special, Episode 4 – Maria Jose Deben Amparan (Sales Executive Apprentice @ Royal Mail)-NAW Special, Episode 4 – Maria Jose Deben Amparan (Sales Executive Apprentice @ Royal Mail)

NAW Special, Episode 4 – Maria Jose Deben Amparan (Sales Executive Apprentice @ Royal Mail)

Video Transcription

Video Summary

Maria de Benamparan, a sales executive apprentice at Royal Mail, shares how the apprenticeship has transformed her life and career. As a mother of two and a Spanish speaker from Venezuela, she explains that sales has always interested her, influenced by her businessman father and early exposure to negotiating and selling. She chose an apprenticeship because it let her earn, learn, and gain experience without debt while balancing family responsibilities. Maria describes hands-on learning at Royal Mail, including site visits, operational work, customer research, and training on CRM systems like Siebel and Salesforce. She says the biggest lesson so far is that great salespeople listen first and act as advisors, not pushy sellers. She also highlights the value of LinkedIn, supportive colleagues, and mentors, and plans to complete her apprenticeship and continue developing through further study and career progression.

Keywords

Royal Mail apprenticeship

sales executive apprentice

customer relationship management

LinkedIn networking

career development