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Level 3 - Resilience (featuring ERO)
L3S2 - Resilience
L3S2 - Resilience
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Video Transcription
Video Summary
The transcript explains why resilience is essential in sales, where setbacks and constant change are common. It defines resilience as bouncing back and compares it to a flexible tree that bends in a storm rather than breaking. It introduces the ERO formula: Event + Response = Outcome, emphasizing that outcomes depend on how we respond, not just what happens. Three practical steps are suggested: forgive yourself and name the feeling, get curious by asking solution-focused questions, and gain perspective using data and the “three fives” to assess impact over time.
Keywords
resilience in sales
ERO formula
Event Response Outcome
self-forgiveness
solution-focused questions
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