Communicating remotely with sales teams-Communicating-remotely-with-sales-teams

Video Transcription

Video Summary

The speaker, Telefonica O2’s head of public sector sales, explains how COVID-19 has changed business across public sector sales and accelerated remote working. O2 has kept its public sector operations active, supported government efforts with anonymous mobility data, helped with Nightingale hospital rollouts, and shifted support for customers toward secure connectivity for remote workers. While large procurements have slowed, immediate COVID-related needs like conferencing, call-centre remote access, and flexible working solutions have surged.<br /><br />He describes how O2 uses multiple communication tools—email, Microsoft Teams, Workplace, and WhatsApp—to manage information, celebrate success, maintain culture, and keep teams connected. He emphasizes that good remote management still depends on people, frequent communication, learning and development, and purposeful leadership. He also notes the challenge of information overload and the need to manage social interaction thoughtfully, since different employees need different levels of engagement.

Keywords

COVID-19

public sector sales

remote working

secure connectivity

Microsoft Teams

Telefónica O2